This Month at BCC IT: June 2025 

Author: Amanda Harlow

What’s New This Month  

 

As we welcomed June and the summer season, we’re excited to share what’s been happening behind the scenes this month. Our team has been busy working on a range of exciting projects designed to enhance your experience and streamline our services. Here’s a snapshot of this month’s highlights: 

Infrastructure Upgrades 

We’ve been busy rolling out new VoIP solutions and enhancing connectivity across multiple clients, ensuring a more robust and seamless network. 

Hardware Refresh 

We’re in the process of installing new workstations and replacing older communications equipment to make sure our clients have access to the latest technology and improved performance.  

Network Optimisation 

Our engineers have been reconfiguring network paths throughout England and Wales to prioritise traffic flow. We were in Gloucester over the weekend, supporting a full network and communications move – A great example of our commitment to providing flexible services and seamless client connectivity.

These projects are just a glimpse of the continuous improvements we’re making to keep everything smooth, secure and efficient for our  clients. To explore how BCC IT can support your organisation – and experience the ease of working with a team that’s not just knowledgeable but also genuinely friendly and flexible, tailoring solutions to your business needs – please Contact Us.

  

Our Ongoing Commitment to Service Excellence  

Earlier this month, we dove into the value of customer feedback in our feature article:   

Behind Every Smileback. 

Smileback, is the system we use at BCC IT to collect feedback. It is an essential feature of our commitment to providing excellence in both support and service. Your feedback not only helps us resolve issues – it strengthens our mission to build relationships and trust. Every piece of feedback is a stepping stone toward making the service we provide even better.  

 

What Our Clients are Saying 

Here’s a sample of the feedback we’ve received this month from supported clients: 

  • ” Terry is the IT Wizard 👌” 
  • ” Adrian was friendly, professional and patient. Excellent customer service skills.”
  • ”Very straight forward actually. Asked and answered with a minimum amount of fuss and maximum efficiency” 
  •  “All of the staff are very patient whilst talking me through the issues. They never make me feel stupid – even though I am a complete technophobe.” 
  • “As always, the support was patient, explaining everything to me in language / words I could understand (no jargon) my problem was sorted in a short time” 
  • “The enquiry was dealt with promptly and was solution focused.” 
  • “You should also have a “box” for “excellent” ? Today’s response was, again, excellent. Thank you.” 
  • “Great support and understanding of our business” 

Thank You to everyone who shared their feedback! 

 To read more examples – Scroll to the bottom of our Homepage in the “What our Clients Say” section on the BCC IT Website

 

ISO 27001, ISO 1400 and ISO9001 Accreditation Update

Back in November, we shared our achievement of ISO 27001:22 (Information Security Management) Accreditation with UKAS (United Kingdom Accreditation Service). You can read all about this in our November 2024 Insight 

With the Crown and Tick proudly displayed, we were visited again earlier this month by the British Assessment Bureau (BAB) for our first of two further audits of ISO9001 and ISO14001: 

ISO 9001 (Quality) 

Focussed on Quality Management, this standard ensures we are meeting customer expectations with defined processes that continually enhance confidence in our service delivery.  

ISO 14001 (Environment) 

A core part of our Business Management System, this standard ensures we are actively reducing our environmental footprint. It helps us stay compliant, reduce waste, conserve energy and support sustainability initiatives. 

Why It Matters 

These three ISO Accreditations are incredibly important – not just for us, but for many of our clients. They showcase our commitment to high standards, continuous improvement and exceptional service.  

Flying Colours 

We’re proud to share that we didn’t just pass – we excelled! 

Both the ISO 9001 and 14001 assessments were passed with no non-conformities. We aim to complete the final stages in November 2025 –  

Stay tuned for further updates! 

 

Staying Connected 

Can’t wait for next month’s Insights? Follow us on social media to stay in the loop with the latest updates, behind-the-scenes glimpses, and the more sociable side of our team. We’ll be back in July with more highlights to share! 

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