Smarter Workspaces, Stronger Security and Happier Clients

As August fades into memory it’s hard to believe how quickly the month has passed. With bank holidays setting the pace, summer seemed to fly by.

Living in Wales at this time of the year often means sharing our favourite beauty spots with visitors from near and far, reminding us how fortunate we are to enjoy the stunning landscapes all year round. Despite the holidays and longer weekends, our team remained dedicated to keeping everything running smoothly, helping clients embrace smarter, more efficient and secure ways of working. Here’s a look at our August highlights:

👥 Our Workforce

We’ve been out and about across the country, delivering essential support and system upgrades to help clients stay safe, connected, and productive. Here’s a snapshot of what the BCC team have been up to:

Essential Hardware Upgrades

From our ongoing replacement of Windows 10 devices to installing new desktop towers and complete system builds, we’ve delivered multiple hardware upgrades to ensure our clients’ teams are equipped to work securely with up-to-date technology that’s ready to use.

Wi-Fi Upgrades for Smarter Workspaces

We’ve installed enhanced Wi-Fi solutions to deliver faster, more reliable connectivity across modern office, remote, and hybrid work environments – supporting today’s flexible ways of working with improved signal coverage and performance.

Data Migration and Backup

Out team successfully completed critical system migrations and backups projects, ensuring minimal disruption and safeguarding client data with reliable, dependable solutions.

🔐 Insights from our Cyber Security Team

While our engineers were busy on the ground, our Cyber Team worked behind the scenes to keep systems protected and businesses compliant:

Cyber Essentials and Assurance

We completed both Cyber Essentials and Cyber Essentials Plus assessments, helping clients strengthen their security posture and meet key compliance standards.

Vulnerability Monitoring and Fixes

Our team continuously monitors for critical software vulnerabilities – issuing alerts, reviewing findings, and overseeing timely remediation plans to keep systems secure.

Decommissioning and Device Security

Safely decommissioning outdated devices and legacy servers is a priority – essential for reducing risk while supporting greener more streamlined operations.

Ongoing Cyber Support

Day to day cyber assurance remains a core focus, with our team providing guidance and support to keep clients informed, confident and protected.

Want to know why these measures matter?

Check out this month’s blog post:

Why Cyber Security is Every Business’s Responsibility

We’re proud to share that our Net CSAT (Customer Satisfaction) Score for August 2025 came in at an impressive 98.8, with 99.2% of survey responses marked as positive!

257 clients rated their service tickets

Response rate: 54.8%

Positive: 99.2%

Neutral: 0.4%

Negative: 0.4%

While we’re thrilled with these results, we know feedback is more than just a score. Every comment helps us grow – whether it’s a glowing review or a nudge for improvement.

😀 Customer feedback Matters – August CSAT Update

📣 Your Voice Matters

At the end of each service ticket our customers receive a quick feedback survey. Please take a moment to take part, by Clicking the Colour that best represents your service.

Every response counts:

Constructive insights = Better service

More responses = More accurate results

Honest feedback = Real Improvements

💬 What Our Customers are Saying

Read More Customer Reviews Click → Scroll to the bottom of our Homepage

Best assist I can ever say I have had the pleasure of dealing with 10/10 

  Jordan helpful as always. Brilliant as usual. Very likeable bunch of people

BCC are super-efficient, always on hand, tickets are raised swiftly & dealt with in a professional manner. Adam dealt with our call today – thanks Adam  

The phone is answered quickly, good to talk to a real person, who can fix my computer. Thank you.

Adam was fab, he followed up unprompted. Really helpful and friendly  

  My problem was sorted out straight away. A member of the team answered the phone right away and was happy to help, very polite and efficient. Always a pleasure to deal with the BCC team. Can’t fault them at all

  I was really happy with the service provided by Emlyn. The issue was resolved really quickly. Thank you so much

  Adam had excellent patience and recovered my excel file, that I’d been working on all day. Life saver!

Fantastic support from Meirion who was most helpful and very professional

Brilliant as always. Chris was very helpful. Always prompt and clear and nothing is ever too much trouble  

  The service I received from Adrian at BCC IT was very professional and to the point. Resolved my issue very quickly and was very professional. Excellent

Very prompt resolve, me and your tech worked together to solve my issue and he was very patient with me and could not fault his work

  Huw was excellent - very nice and patient and solved the issue promptly

  I can’t thank Adrian enough; he persevered with an issue I had and am so grateful

🔭 Looking Ahead

As we step into September, we’re excited about new projects, fresh opportunities and continuing to strengthen our partnerships. From upcoming community projects and exciting news about our local sponsorships – there’s plenty more to come!

Keep an eye out for news, updates, and behind-the-scenes insights. You can find us on social media too.

Don’t miss our September Insight … next month!