This Month at BCC IT: July 2026

Teamwork, Preparation and Business Resilience

July has been another reminder that successful IT support is about people as much as technology. Ultimately, behind every reliable system, secure network and successful project are teams working together, planning ahead and adapting to change.

Supporting Our Clients

Our professional team of engineers has been supporting our clients with a wide range of technology projects, including:

Infrastructure upgrades
Microsoft 365 and cloud planning
Cyber security reviews
Network and connectivity improvements
Modern workplace initiatives

Much of this work happens quietly in the background, but it plays an important role in helping organisations remain secure, efficient and productive.

A common thread running through many of July’s projects has been helping businesses create more dependable and adaptable technology environments. Whether modernising ageing hardware, improving network security or supporting cloud adoption, our focus remained the same. We help organisations access the tools, systems and support they need to work effectively, wherever their teams are based.

From Carmarthenshire, Ceredigion and Pembrokeshire to Cardiff, Gloucestershire and beyond, we’ve been proud to support the businesses we work with as they continue to evolve and prepare for future opportunities.

Cyber Security and Continuous Improvement

Cyber security remains one of the most important foundations of a resilient organisation. As technology evolves and new threats emerge, regular review and continuous improvement have never been more important.

Meanwhile, our Cyber Team completed a Cyber Essentials Plus assessment. The process provided an excellent opportunity to review, challenge and strengthen our own security practices, ensuring we continue to meet the high standards we set for ourselves and the people we support.

Participating in CE+ reflects the same proactive approach we encourage among our clients. By reviewing current controls, learning from best practice and identifying opportunities for improvement, organisations can strengthen their security posture and build greater confidence in their day-to-day operations.

BCC IT Team Day

Strong client relationships are built on strong internal collaboration.

Earlier in the month, the entire team came together for our annual BCC IT Team Day, providing an opportunity to share knowledge, discuss future plans and strengthen the relationships that support everything we do.

Homemade Welsh cakes from Bakes and Cakes by Kel and freshly cooked pizza from Maggie and Mo’s Pizza made the morning even better. We’d like to thank both local businesses for helping to make the event so enjoyable.

Bringing colleagues together away from their usual routines creates valuable opportunities to learn from one another, exchange ideas and strengthen teamwork. In turn, these moments help ensure we continue delivering the high standards of service our clients value.

Congratulations! 💒

July also brought a special celebration for one of our colleagues as Josh and his bride, Rhianwen, tied the knot in the beautiful West Wales countryside. Many of our clients will know Josh through his role as one of our Account Managers, and we hope you’ll join us in offering the happy couple our warmest congratulations and wishing them every happiness for their future together.

Preparation Matters

One message has stood out this month: Being prepared matters.

Organisations that regularly review systems, improve security, plan future projects and strengthen internal processes are often better positioned to manage change and respond to new challenges. That’s why our featured article this month explores practical ways to reduce disruption during periods of staff absence. Rather than repeating those recommendations here, we’d encourage you to read the full article if you haven’t already.

Select the image below to read our checklist and discover practical guidance to help your business stay organised, productive and prepared throughout the summer months.

A Collaborative Approach to Customer Service

Once again July’s feedback reflects the commitment and professionalism of our support team, with almost 99% of customers rating their experience positively. Every piece of feedback helps us understand what we’re doing well and where we can continue to improve. It also provides valuable insight into the experience our clients receive when they contact BCC IT for support.

Thank you to everyone who took the time to share feedback this month, and congratulations to our support team for continuing to deliver the high standards of service our clients have come to expect.

A selection of comments shared by our clients in July:

Read More Customer Reviews:

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Terry was incredibly helpful and did everything he could to resolve a tricky issue

Thanks for a swift response - the problem was diagnosed and resolved very quickly - much appreciated

Thanks for sorting my fault. Very helpful, friendly and professional

Great service, fixed problem straight away thank you

found the information needed quickly really helpful and professional all sorted in 5 mins

Brilliant fast service. Issue fixed in minutes 🙂

Agent was really helpful and had me back up and running within seconds - an absolute pleasure

My problem was solved very rapidly and its always a pleasure to deal with BCC IT staff, very friendly and efficient

Brilliant service, super quick & super helpful

Responded to my request quickly and with questions which were pertinent to making the changes I requested more effective. Diolch!

Thanks so much. My issue was dealt with in super speed! Exactly what I needed

The agent was lovely...Happy to help and very patient. Got the issue sorted out for me in no time and was very friendly and polite. 😊

Request sorted quickly including an explanation of how to resolve the issue should it happen again. Diolch yn fawr!

Stronger Together

Overall, if there is one theme that has defined July, it is teamwork.

From technology projects and cyber security initiatives to professional development and client support, successful outcomes are built on people working together towards shared goals. On a final note, this month, I’m pleased to update that the sunflowers are in bloom and, after weeks of waiting, some of us have enjoyed our first red chillies of the season.

Looking ahead to August, wherever the summer finds you, whether taking a well-earned break or hard at work, we hope you have a fantastic summer.

About BCC IT

BCC IT is an accredited managed IT support provider in Wales, delivering cyber security solutions, compliance support and fully managed IT services for organisations across the UK.

If you are looking to improve your IT systems, strengthen cyber security, support business growth, or create a more reliable technology foundation, our team is here to help.

🌐 Contact BCC IT today to find out how we can support your organisation.