This Month at BCC IT: December 2025

Author: Amanda Harlow

Wrapping Up 2025 with Festive Cheer, Cyber Vigilance and Seamless Support

❄️ With Christmas celebrations all wrapped up and the festive leftovers finally gone, December already feels like a whirlwind of plans, deadlines and last-minute lists. In this BCC IT December 2025 Insight, we pick up the story just as many people across Wales discovered their first day back in the New Year was disrupted by heavy snowfall and icy conditions, turning country roads into a beautiful – but undrivable – picture postcard scene.

Taken on my early morning walk, this photo sums up how beautiful our little corner of West Wales looks in winter – even if it sometimes forces us to rethink our travel plans.

Just before we get too far into 2026 and an exciting New Year, we wanted to pause and wrap up 2025 with a few highlights from December at BCC IT from Christmas celebrations and community sponsorship to customer satisfaction, cyber-security vigilance, and keeping our clients connected whatever the season brings.

Snow covered holly tree with red berries in Capel Iwan, near Newcastle Emlyn, in West Wales on a snowy morning in January, illustrating BCC IT's December 2025 Insight after heavy snowfall.
🌟 A Sparkling Christmas Celebration at Ty Glyn

Earlier in December, just before some of the team headed off for a well-earned festive break, we gathered for our annual Christmas Party at Ty Glyn in Ciliau Aeron, near Lampeter. It was a brilliant chance for colleagues and partners to spend time together away from busy screens, desks, and inboxes.

The Ty Glyn staff were exceptional hosts, serving a delicious three-course festive meal to a full dining-room of enthusiastic partygoers. Live music set the tone for the evening, ending with a wonderfully entertaining (and proudly Welsh) Tom Jones tribute act who had everyone singing along.

There was plenty of dancing, laughter and celebrating, and it was the perfect way to close another busy year – we are genuinely grateful to BCC IT for such a memorable evening.

BCC IT team and their partners seated at a long dining table during the annual Christmas party and festive meal at Ty Glyn, in Ciliau Aeron, near Lampeter celebrating the end of 2025.
🏑 Spotlight on Local Sport: Clwb Hoci Llandysul

December also featured the latest instalment of our Sponsorship Spotlight, this time focussing on Clwb Hoci Llandysul and the talented girls’ teams training at Ysgol Bro Teifi.

We’re proud to support local grassroots hockey and the junior girls’ pathways in the Teifi Valley. Helping to build confidence, teamwork and opportunities for young players to thrive.

If you missed it, the full article is available now on our Insights page:

 

BCC IT Director Hywel Ifans standing with the Clwb Hoci Llandysul senior girls' team in yellow kits displaying the bccit logo in front of the goal on the Ysgol Bro Teifi astro pitch
Sponsorship Spotlight Series: Growing Junior Hockey in the Teifi Valley with Clwb Hoci Llandysul
💻 Quietly Working Through the Holidays
BccIT service desk team working at their desks beneath a festive Bcc IT Christmas logo and fairy lights, representing monitoring and support over the holidays.

While many enjoyed a well-deserved break over Christmas and New Year, our systems didn’t take any time off. Monitoring continued as usual, and our service desk remained available for essential support throughout the festive period.

A huge thank you to our clients for working with our reduced holiday cover and helping us prioritise urgent issues during this period. Your cooperation ensures we can keep everyone secure, supported, and running smoothly.

🔐 Cybersecurity Focus: Staying Vigilant
Close up of hands using a laptop and phone with phishing email alert icons, illustrating BCC IT's cybersecurity vigilance reminders.

One of our newest team members recently completed updated security training, covering the latest developments in phishing, social engineering, and emerging digital threats. In addition, continuous learning is essential in our industry – threats evolve quickly, and staying ahead of them is key to protecting systems and data.

The festive season and back-to-work period often brings a spike in phishing attempts, from convincing looking fake accounts to unexpected messages landing in busy inboxes.

As we settle back into routine again after the holidays, here are a few vital reminders:

  • Be cautious of unexpected links or attachments
  • Double check sender addresses and URLs
  • If something feels off or you’re in any doubt, don’t click – ask your IT team (or us) to take a look

If you would like a review of your current security posture, we’re always here to help.

On completion of support tickets, our users are invited to rate the help they received via a quick smileback survey, and the results across 2025 can now be summarised.

Over the year, we received 3,778 reviews, achieving a Net CSAT score of 98.6 and an average response rate of 55.3%. Every rating represents a real interaction where someone took the time to share their experience – confirming what we’re doing well, or occasionally, where we could do better.

Every comment is read and shared with the team, and your feedback helps us to shape training, processes and the way we communicate. It’s one of the most practical ways we can keep improving the service you experience whether it’s on the phone, by email, on site, or via our remote support tools.

We’re incredibly proud of these results – but we’re not stopping there. In 2026 we’re looking forward to reading even more of your comments and suggestions and seeing how close we can get to giving our customers a 100% positive customer experience.

If a member of our team has helped you recently, please do keep clicking those smileback ’emoji’ feedback links – every response genuinely helps us improve and keeps the whole team motivated.

😄 2025 Service, Support & Satisfaction at a Glance
💬 In Your Own Words - 2025 Highlights

Read More Customer Reviews Click → Scroll to the bottom of our Homepage 

https://www.bccit.co.uk/

Below is a selection of some of the comments that meant a lot to us in 2025 – Thank you to everyone who shared their feedback.

As always service was swift and seamless. Issue resolved with in 5 minutes. Team are always friendly and happy to help! Amazing!  
Fast, easy and effective response. Communication was clear, and direction was given when needed.
Always professional and sticks with you until a resolution has been found
Most polite and helpful company I know 🙂
Always a great and efficient service and knowledgeable team!
The agent was very helpful, knowledgeable and the response time was quick!
The service we received this morning was excellent. Very professional from start to finish and concluded within 15 mins. Excellent very happy customers. Thank you.
The agent was helpful and professional, explained what had happened and how. Always a pleasure to deal with BCC.
Friendly and keen to help as always no matter how simple the solution! Excellent service given, with knowledge across many different platforms. Saved me a lot of time and frustration. Highly recommend for anyone needing reliable support. Thank you!
5* star service every time
Always so helpful and patient. and always fix the problem!! thank you
The service is always excellent
Absolutely outstanding service, very knowledgeable and a credit to your organisation.
The phone is answered quickly, good to talk to a real person, who can fix my computer. Thank you.
BCC are super efficient, always on hand, tickets are raised swiftly & dealt with in a professional manner.
BCC IT are always happy to help sort out my computer, a friendly and efficient service - highly recommended.
BCC IT are always happy to help sort out my computer, a friendly and efficient service - highly recommended.
Excellent service, step by step explanation as what was happening and why and very thorough communication.
My problem was sorted out straight away. A member of the team answered the phone right away and was happy to help, very polite and efficient. Always a pleasure to deal with the BCC team. Can't fault them at all.
Brilliant, as always. Very helpful. Always prompt and clear and nothing is ever too much trouble.
The agent worked like a trouper on getting some new pc's up and running. He went to parts of the computer most of humanity will never see in a lifetime. He's achieved Yoda status.
Excellent — incredibly helpful and patient throughout the entire process. The agent took the time to guide me step by step and made sure I understood everything. He helped me set up all my logins correctly, answered all my questions clearly, and made what could have been a frustrating experience really smooth and easy. I truly appreciated his support and professionalism.
Friendly, professional and patient. Excellent customer service skills.
Very Straight forward. Asked and answered with a minimum amount of fuss and maximum efficiency
All of the staff are very patient whilst talking me through the issues. They never make me feel silly - even though I am a complete technophobe.
10/10 as always!
As always the support was patient, explaining everything to me in language / words I could understand (no jargon) my problem was sorted in a short time.
Always on point, great experience.
You should have a "box" for "excellent" Today's response was, again, excellent. Thank you.
Great support and understanding of our business
Excellent service, both friendly and efficient.
Excellent service, very friendly too
Incredibly quick response, work completed as requested. Awesome service.
Very helpful and polite will turn over every stone to sort a problem. Thank you.
Swift and efficient service which has saved us money.
Sleek, professional, patient and friendly service.
Great service, as always! So professional, friendly and patient. Thank you!
All requirements met with high standard of service provision.
The team are always fast. Excellent service
Brilliant customer service, managed to do everything I requested.
I've spoken with several agents for a few different IT issues over the last couple of weeks or so and they were all brilliant - not only in providing the solutions for me, but giving a lot of their time in a very friendly way, which makes a massive difference on the other side of the phone/ laptop (especially with issues you need solved quite quickly). So thank you very much! You are credits to BccIT!
Excellent and efficient support.
Great service on the ball.
Very knowledgeable and efficient in resolving any issues. Happy to talk you through the process so you understand why an issue may have occurred. Very professional.
Always a very helpful and friendly team!
BCC are always incredibly efficient and prompt with responses.
My issue was resolved immediately, which delighted me. I've spent too much time on the end of a phone to customer services representatives from a variety of organisations for both on a personal and professional basis, and the response I had was the most efficient and effective I've encountered in a long while.
Quick work once again with an issue. Always the same by whoever answers, it's very much appreciated, and if the problem takes a little longer... I always have faith it'll be worked on till fixed.
My request was completed within minutes. Very impressed. Thank you
The agent that helped with the computer problem was very helpful, it wasn't a straightforward procedure, but he persevered until he found the problem. Thank you.
Always a speedy response!
Bcc It are always on hand, making problem solving so simple.
Easy process, fast resolution - just the way it should be 🙂
The staff are very polite and always there to help you, nothing is too much for them
BCC are always keen to assist and very supportive, they act quick and provide an immediate resolution. Fantastic Team.
Excellent quality IT support, very happy
Quick, responsive and attentive to my query. Nothing was too much trouble.
The agent was very helpful and friendly and told me the reason for the issue and some basic troubleshooting to try in future. Bcc IT have always been happy to help, even if it is a simple issue!
Amazing! Thanks for the quick turn around.
I've spoken to numerous advisers and all of them went above and beyond to resolve the problem.
Great. Immediately understood issue and quickly resolved. Thanks!
Brilliant! Very knowledgeable and helpful. I am dyslexic and can find it complicated to understand the way pathways work for saving documents securely and for deleting successfully as well. The agent was able to explain the process I need to take really clearly and in a way that I can fully understand, and his manner is always polite, professional and friendly. First class IT support thank you.
Thank you for your help - a relief to know you are just a phone call away!
🎆 Looking Ahead to 2026

Looking ahead, January always brings new projects, fresh ideas, and conversations about how to make this year even better than the last. For example, from device refreshes and lifecycle planning, to tightening policies and improving resilience, we’re already preparing topics for our upcoming Insights articles.

If there’s a particular IT challenge or question you’d like us to demystify, we’d love to hear from you. These updates are written for you, and your suggestions help us to shape what we share and explore next.

For now, from everyone at BCC IT: diolch for being with us throughout 2025.

Finally, here’s to a secure, successful, and wonderfully wintry start to 2026.

Blwyddyn Newydd Dda - Happy New Year!!
happy-new-year-2026-bccit-greeting