Rhyal Engineering depends on BCC IT for all their IT and telecommunications requirements

IT develops at a rapid pace and in many directions at the same time. This makes it difficult for businesses to know which new technologies will benefit them and which are not important. The choice of the right IT partner can make all the difference in overcoming this potential barrier. Their experience, product knowledge and the ability to apply this in a real-world environment will ensure that a rapid ROI is achieved and the business is able to move forward.

Rhyal Engineering has grown consistently since its formation in 1998 to become one of the UK’s leading specialist storage tank contractors. They offer a complete site-built storage tank service. From initial design discussions through to handover and commissioning, their extensive experience, expertise and knowledge in the design, fabrication and construction of storage tanks and vessels ensure the safe and satisfactory completion of these projects

With steelwork, pipe work, fabrication and special projects divisions, Rhyal Engineering offers a complete service to the oil, gas, petro chemical, aviation, power, water and bulk storage industries.

The Company’s Milford Haven base, near to the Pembrokeshire oil refineries and storage terminals, has extensive fabrication facilities from which to service work throughout the UK and overseas, from small to large multi-million pound projects.

IT support across many locations

In 2008 Rhyal Engineering was undergoing significant growth which meant that their IT requirements were changing as Edna Holmes explained. “The growth meant that we needed to find an IT partner that could provide the necessary advice, expertise and support that would support us not only now, but also going forward.

“We explored the market and looked at a number of alternatives before eventually choosing BCC. They were very competitive in their pricing structure and we were impressed with their professional attitude. They also came highly recommended to us, so were the standout choice.”

Rhyal Engineering has sites all over the UK. So, a necessary prerequisite of their IT partner would be their ability to look after the requirements of these locations. “BCC remotely manage and monitor our locations so that IT problems do not impact or disrupt our business,” said Edna. “Their people and processes provide a very high level of service. This ranges from their service desk right through to the onsite engineers and gives us a sense of confidence that if anything ever does go wrong they will quickly identify the fault and do whatever is necessary to fix it.”

Common desktop increases user productivity

To facilitate working on Rhyal’s different sites around the country, BCC consultants recommended the implementation of a hosted desktop through Citrix XenApp. The industry-leading solution for virtual application delivery, XenApp provides Windows applications to workers on any device, anywhere with an appropriate internet connection. It enables centralised control that gives employees the freedom of mobility while increasing security and reducing IT costs.

“Our employees can move from site to site and no matter where they log in, they are presented with the exact same desktop and with familiar access to applications and files,” said Edna. “All of which means they are immediately productive from the moment they log on.”

Because applications and data are centralised and accessed through VPN, sensitive information is secure and the risk of data loss or intrusion through unsecured connections is reduced.

One-stop shop for all IT and telecoms requirements

To further improve efficiency, reduce costs and improve security BCC moved Rhyal’s email system from an in-house server to a hosted Microsoft Exchange setup. “Email is an important business tool for us,” said Edna, “and now it is much more resilient and always available when we need it. We just rely on it being there and working all the time.”

In 2013 Rhyal were looking to upgrade their telephone system and asked BCC to help. After analysing current and likely future requirements they recommended the installation of a new Panasonic solution. The Panasonic range of products perfectly compliment IT infrastructure offerings from major technology vendors like HP, Cisco, Citrix and Microsoft and so were an ideal fit for Rhyal. 

“It makes life a lot easier now that BCC manage our telephone system as well,” explained Edna. “It now means we have almost a one-stop shop for all our IT hardware, software and communication systems requirements. And, as BCC fully understand our business needs we know everything will work together seamlessly.”                                 

Act as IT department

The support service that BCC provides effectively means they act as the IT department of Rhyal, delivering the same level of expertise and product knowledge an internal resource would. “Their support technicians are very knowledgeable providing excellent assistance at all times,” concluded Edna. “We now feel confident that with their experience, expertise and proactive service we have made the right choice in our IT provider.

“Just like they were recommended to us at the start, we are now more than happy to recommend them to others who are looking for a reliable and knowledgeable IT partner. With their help I feel that we will be able to utilise IT technology cost-effectively to continue to support Rhyal Engineering as we grow further.

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“In the ever changing world of information technology it is important that we, as a business, have access to a high level of skills and expertise to ensure we can choose the right new technologies that will enhance what we do. With BCC I know we have found that partner.”

Edna Holmes

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