Strengthening Foundations with Security, Compliance and Customer Excellence

❄️As winter settles in, with short days, busy diaries, and the season’s first snowfall creating its usual chaos, our November Insight shares a behind-the-scenes look at how we’re reinforcing the foundations that keep organisations secure, compliant and running smoothly. Covering our latest ISO announcement, practical onsite improvements, secure and sustainable IT disposal, and the customer feedback that tells us we’re focussing on what matters most.

🔎 ISO Audit: Raising the Bar on Standards

November marked a major milestone as we welcomed an assessor from the British Assessment Bureau (BAB), for a full week of ISO audits. The visit included a surveillance audit for our ISO 27001 – Information Security, confirming our continued high standards, and stage 2 assessments for ISO 9001 – Quality Management, and ISO 14001 – Environmental Management – the final step in achieving these key accreditations.

Our certifications are audited by the British Assessment Bureau – an Amtivo brand, and accredited by UKAS, providing independent assurance that our management systems meet internationally recognised best-practice standards.

Why does this matter? These standards reflect our ongoing commitment to robust security, consistent quality, and sustainable operations. They also play a key role in supporting our growth and strengthen our ability to win new opportunities as more tenders now require professional ISO credentials as evidence of trust, security and reliability.

We’re proud to confirm ✅ ISO 2700 recertification ✅ ISO 9001 and ISO 14001.

A huge thank you to our Compliance and HR Officer for working meticulously to secure these achievements, and to the entire team for helping to make it all possible.

🛣️ Our Workforce: Out and About

You may have seen the BCC IT vans on the road – our engineers have been busy upgrading clients to full fibre (FTTP) connections, completing Microsoft 365 migrations and decommissioning older on-premises servers in favour of more secure, energy-efficient solutions. We’ve also been rolling out new endpoints and routers, moving comms cabinets to safer locations, and onboarding a new client site. All these efforts ensure faster, more reliable networks that are easier to manage.

♻️ Secure Disposals & Environmental Responsibility

Security doesn’t stop when a device reaches the end of its life. At BCC IT, we take data protection seriously – even during disposal.

Every device and hard drive we collect for disposal is mechanically shredded to military-grade standards at our own premises, within a tightly controlled ISO-aligned environment. This guarantees that no data can be recovered or fall into the wrong hands. After shredding the remaining materials are processed and recycled in accordance with Waste Electrical and Equipment Recycling (WEEE) Regulations, supporting both our environmental sustainability and information security.

Learn more about our shredding and destruction process in our recent blog: 🌐Secure and Sustainable or speak to our team🔗.

👦🏼🤝🧒🏼 Supporting Young People and Charity

Following a connection at the Welsh Business Show last month, we were pleased to donate a Samsung Galaxy A9+ Tablet, with 64GB storage, WiFi and 5G to Kids Cancer Charity, which has supported families of children with cancer for over 30 years.

The charity provides respite breaks, play therapy, and magical Disney experiences, giving children and their families moments of joy during incredibly challenging times.

Our donation will help their team raise vital funds and manage operations, and we look forward to sharing how it’s been put to best use soon.

Customer experience is how we measure whether our support is genuinely making life easier for the people who rely on us. This month’s feedback has been once again hugely encouraging, with a maximum Net CSAT performance score of 100 out of 260 reviews, and recurring themes such as, helpful, quick, friendly and efficient shining through. Thank you to everyone who takes the time to rate our service – your feedback helps us celebrate what’s working and keep improving where it matters most.

😀 Excellence in Customer Service

Read More Customer Reviews Click → Scroll to the bottom of our Homepage

Adam was charming and very helpful as always 

As always - friendly, highly professional, and swift

Terry was brilliant and sorted the IT issue straightaway

Always a great and efficient service and knowledgeable team!

Very efficient and friendly which immediately de-stressed me at a busy time Thank you  

10 out of 10. Thank you for helping me out today

Excellent support! Problem solved in a few minutes and friendly support from Terry

Absolutely outstanding service from Emlyn

Most polite and helpful company I know 🙂

Jordan went above and beyond this morning. With a positive and brilliant end as we are all up and running. Thank you  

Issue was resolved quickly, in the same morning I submitted my request.

Prompt, helpful and effective response to my enquiry. Thank you Adam

Very fast and friendly service. Highly recommended

Excellent service as always, issue sorted quickly and I'm back online again. Thank you!

Very Happy with service today So patient and helpful

🔮 Looking Ahead

As we conclude the penultimate month of the year, we remain focussed on investing in the processes and practical improvements that protect your business, support sustainability, and keep customer service at the heart of everything we do. If you’d like to discuss any of this month’s topics – secure disposal, compliance, or proactive upgrades, our team is always happy to help.

Thank you for your continued trust and support. We’ll see you next month for our final Insight of 2025!