By combining the expertise of our helpdesk engineers with sophisticated remote assistance software, we are able to support and fault fix IT systems from a distance. The obvious advantages of remote assistance are cost and time savings – the quicker we can resolve your problem the better and with no travelling time, we are able to jump on your issue straightaway.
At BCC we operate a sophisticated Helpdesk facility which is permanently manned (Monday to Friday 9.00 – 5.30). Our Helpdesk is operated by trained and qualified BCC system engineers (not an outsourced call centre) and provides email, telephone and remote support and assistance.
When a problem occurs, our Helpdesk team are able to establish a secure remote connection between your network and ours, therefore enabling our technical engineers to work on resolving your system issues from a distance.
Key Benefits
- Efficient and quick first point of contact
- Purpose built ‘Helpdesk’ software package allows all calls and actions to be logged
- A team of dedicated trained and qualified Helpdesk engineers
- Approximately 80% of support calls are remotely resolved
With surprisingly low costs, why not
speak to us today to discuss a Remote IT Support Contract, or click
here to look at our ‘all singing all dancing’ Proactive Onsite IT Support Contract.
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